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State Senator Norm Needleman (D-33) announced Jan. 29 that he has submitted a bill that would hold utility companies accountable to better serve their customers, requiring them to improve their response times after power outages and increase vital staffing.
“An Act Concerning Utility Response Times for Restoration of Electric Service and Utility Minimum Staffing Levels,” Senate Bill No. 469, would require companies to restore electric service on an improved schedule after power outages, also requiring them to establish minimum staffing levels for line crews.
“In the last several years, response times to perform repair work after storms and outages by utility companies like Eversource have grown precipitously, causing significant delays in restoring power to Connecticut residents and businesses relying on it,” Needleman said. “It’s no coincidence, I believe, this comes as Eversource continues to reduce its repair staff and equipment, instead increasingly relying on private contractors from outside of their system. Without adequate staff, in the event of severe weather, Eversource will waste time and inconvenience customers.”
The bill’s announcement comes as Eversource is requesting a rate increase from the Public Utilities Regulation Authority, citing the increased costs of repairing systems after severe storms. If that rate increase passes, the average customers could see their bill jump $1.85 per month or more than $20 annually as soon as this year.
“Why should Eversource receive a rate increase for this work when it drags its heels doing it in the first place? Connecticut taxpayers and businesses were already inconvenienced when their power remained off for days during these storms, and they shouldn’t be punished twice,” Needleman said. “If Eversource had invested in effective weather responses in the past, instead of reducing staff and equipment to save money, they wouldn’t need to ask for $150 million in repairs.
“Businesses lose money every second their power remains out,” Needleman said. “As a business owner myself, I know these problems firsthand. My manufacturing plant in Michigan has lost power one time in 14 years, while my manufacturing plant in Centerbrook sometimes loses power for no reason at all. Connecticut needs to attract businesses, and unstable electrical systems will only drive them away.”
According to the Energy Information Agency, Connecticut residents are already charged the third-highest rates for electricity in the country in both price and expenditure.
“Eversource should provide the services it already pledges to its customers, not be rewarded for failing to implement adequate weather-related response and repair strategies,” Needleman said. “When Connecticut taxpayers are already charged one of the highest prices in the country for electricity, they should feel confident their service will remain stable, not prepare for days of outages whenever severe storms rear their head. S.B. 469 will hold Eversource and other utility providers accountable for the services their customers deserve.”
About Norm Needleman: State Senator Norm Needleman was first elected in 2018 to represent the 33rd State Senate District, which consists of Chester, Clinton, Colchester, Deep River, East Haddam, East Hampton, Essex, Haddam, Lyme, Portland, Westbrook, and part of Old Saybrook. Needleman is also the first selectman of Essex, a role he has held for four terms, and the founder of Tower Laboratories, an Essex manufacturing company that employs more than 250 people.
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